Refund Policy

SonusVid operates as an AI music video generation platform based on a subscription and credit model. Users may cancel subscriptions or request refunds in accordance with this Policy.

We offer a free plan that allows users to try SonusVid's core features before making a purchase. The free plan requires no payment.

• All paid plans renew automatically each billing cycle (monthly).

• You may cancel your subscription at any time through the account dashboard.

• Cancellation stops future charges but does not refund fees already paid for the current billing period.

• Pro benefits remain active until the end of the current billing period after cancellation.

• Credits are a one-time consumable resource and cannot be transferred or withdrawn after purchase.

• Purchased credits do not expire.

• Monthly bonus credits included in subscription plans reset each billing cycle and do not carry over.

AI generation tasks may occasionally fail. Credits will be automatically refunded or refunded upon request in the following cases:

• Generation completely fails due to a platform server error or AI model malfunction.

• A task fails to complete due to a network interruption or system error.

Credits will NOT be refunded in the following cases:

• Generation completes but the user is dissatisfied with the result.

• Poor output quality caused by the user's uploaded music file.

• The user manually cancels the generation task.

You may request a refund in the following cases:

• You were charged incorrectly.

• You experience a verified technical issue that persistently prevents normal use of the Service.

• A duplicate payment occurred.

Refund requests must be submitted within 7 days of the transaction via: support@mangacraft.art

• Change of mind after use.

• Cancellation of the remaining subscription period in the current month.

• Credits already consumed for content generation.

• Dissatisfaction with AI-generated results (AI output is variable and specific results cannot be guaranteed).

• Abuse or violation of the Terms of Service.

If a dispute arises, please contact us at support@mangacraft.art before filing a chargeback with your bank or payment processor. We commit to responding within 3 business days of receiving your request.

support@mangacraft.art